Cancellation and return

Cancellation and return

The buyer shall inspect the goods immediately upon receipt and shall notify the seller via email or telephone within 7 working days of the delivery if the goods are damaged or do not comply with any of the contract. If the buyer fails to do so the buyer shall be deemed to have accepted the goods

Where a claim of defect or damage is made the goods shall be returned by the buyer to the seller. The Seller has the opportunity in the first instance to repair the goods if the warranty conditions are met. Only if the item cannot be repaired and it is deemed a manufacturing defect would a replacement part be considered.

There is no legal requirements for a refund to be offered / supplied and goods sold can be considered final where there is no fault and goods have already been shipped. Simply changing your mind or not fully investigating sizes / weights / materials or what you should expect prior to purchase is not a reason for a return to be made and we are under no obligation to accept goods for return on this or any other basis.

No return or refund will be offered for any goods damaged ( intentionally or unintentionally) by the buyer.

Delivery

All goods delivered within the USA will normally take 7-10 working days of order acceptance. Every effort is made to ensure delivery is made within the estimated time. Orders received after 3pm will be dispatched the following business day Monday-Friday. The current Covid 19 situation globally is causing delivery delays around the world so 5-7 additional days should be added to the standard delivery times listed above.  

The seller shall use its reasonable endeavors to meet any date agreed for delivery. In the event that a delivery cannot be made the seller shall not be liable for any losses, costs, damages or expenses incurred by the buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

Delivery of the goods shall be made to the buyers address specified in the order and the buyer shall make all necessary arrangements to take delivery of the goods whenever they are tendered for delivery. As a signature is required for proof of delivery it is the buyer’s responsibility to ensure that they will be present at any address given to sign for the goods.

For International deliveries ( outside of the USA ) customers must pay in full any taxes ,duties & import processing fees applied by the region/shipping agent on arrival .Orders are accepted on the basis that consumers are liable for these costs on arrival and will pay in full. Any charges applied to the seller for the failure of the buyer to make full payment of these fees will result in any fee’s being deducted from the original purchase and any subsequent refund. If the buyer refuses to pay any duties or taxes on arrival and the goods are returned to the seller the seller will charge the buyer in full the outbound and return delivery costs in addition to any fines / charges applied by the agent for failure to accept the goods.

Title and risk in the goods shall pass to the buyer upon delivery of the goods